Returns & Exchanges

Hey there! Not satisfied? Please let us know how we can improve for 10% off your next order!

We are proud to offer a customer satisfaction guarantee on our products and pleased to accommodate free and easy returns or exchanges within 30 days of the delivery. We just require a photo of the product and explanation (so we can improve our products) before we begin the return process.

I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our team will get back to you ASAP with available options for returning the defective products for a replacement or refund. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.

Please note that the guarantee requires you to contact us first.

HOW CAN I TRACK MY RETURNS?

We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

NON-DEMAGED/DEFECTIVE PRODUCT RETURNS?

Please note, for returns made without a valid reason (e.g., product damage or defects), it is the customer's responsibility to cover the return costs and provide a tracking number to monitor the package's location. In these cases, a $25 restocking fee will be applied to account for the processing and handling of the returned item. Please be aware that shipping costs are non-refundable. For returns due to valid reasons such as product damage, different conditions may apply.

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

WILL I BE REFUNDED MY SHIPPING COST?

If you are not satisfied with the product we do offer a full refund of the product cost. We do not offer free shipping on returns, or return labels. You will be responsible for the shipping cost.